For several years, the Hiscox Online Art Trade Report has shown that buying art online is a practice on the rise. In fact, it boasts an annual growth rate of 15%. However, buying art online can raise some legitimate questions. Not to worry though, KAZoART has answered them for you so that you browse and purchase with ease!

1. Buying art online: Is this work authentic? If so, how to confirm?

Each work sold must be accompanied by an invoice and a certificate of authenticity attesting to its authorship. The latter of these documents must contain the following information:

  • Title of the work
  • The artist’s name
  • The date and place of creation
  • Medium
  • Dimensions
  • Original or a Copy (number of copies made)

With the certificate of authenticity, you can be sure that the painting, sculpture, photograph, or other original work you’ve just acquired has been created by a specific artist. This is all the more important if you might look into reselling it one day. An invoice will never pass for a certificate of authenticity. That said, you can always have the value of the work assessed by an expert. This should especially be done if the artist’s notoriety is expected to increase over time.

2. Can I negotiate the price of a work?

Graffmatt, Morning mist

Looking to buy a piece that is a little out of your budget? Don’t let the price get you down, you can always negotiate! The vast majority of art dealers and galleries are open to a little bargaining and can offer discounts ranging from 5-15%.

Good to know: The price negotiation option is available through KAZoART on all original works 500€ and up.

3. What are the accepted payment methods?

There are several payment methods to make your online art purchases easier for you:

  • Online payment by credit card (VISA, Mastercard, American Express)
  • Paypal
  • Bank transfer

4. What about shipping and delivery when buying art online?

On KAZoART, one of our main priorities is to make sure your artwork arrives safely and quickly. We have established partnerships with reliable transporters whose services are adapted to the type of work being shipped. In addition, we provide our artists with precise specifications by which they must package their works.

What’s more, KAZoART’s international launch allows buyers from all over the world to acquire first-class art. The delivery times may vary depending on the final destination. Here is a little guide to give you an idea of shipping times:

  • Within France: 7 days on average
  • In Western Europe: 10 days on average
  • For destinations outside Europe and overseas French departments : up to 14 days

Once the order has been placed, you will receive emails to update you on the various stages of the work’s shipment. All packages are only delivered against a signature. If you’re absent, don’t panic! A notice of passage will inform you of the attempted delivery. You can request that the transporter return the following day or ask that the package be held in the relay point most convenient for you.

5. How to care for my artwork?

Your favourite new work of art has finally arrived! Now you must decide whether to put it in the living room, bedroom, corridor or in another fitting spot in your home.

Frank Schroeder, Naughty dreads

Keep in mind that it’s of great worth not only in a monetary sense but also in terms of the artistic value. It is advised to take a few precautionary measures to ensure that time and general wear and tear don’t distort your new masterpiece.

  • Remember to protect it. For a canvas, it may be advisable to have a protective back applied. This rigid support will prevent the canvas from being damaged due to changes in temperatures and humidity.
André Baldet, Tokyo-24h/24.01
  • To take the next step in protecting your art, why not frame it? Whether it be standard or custom-made, framing is an ideal solution to protect a work of art and give it an additional aesthetic touch.
  • Particularly delicate to handle, works on paper should be framed straight away. Avoid handling them with bare hands…gloves are always better!
  • Whatever the nature of the work, it is essential to avoid any direct exposure to the sun or artificial light. Heat sources can have harmful and irreversible consequences.
  • To remove fine layers of dust, simply pass a duster or a dry cloth across the surface, never use water!

Framed works on KAZoART

6. What if I don’t like the work? Or what if it arrived damaged?

  • If you do not like the work upon receiving it:

On KAZoART, you have up to 30 days to return the work starting from the day it’s delivered. If you’re not immediately struck by your artwork upon opening the parcel, don’t hesitate to let us know so that we can organise its return.

To do this, the work must be wrapped according to KAZoART ‘s packaging instructions. Our Customer Service team will assist you in this process.

  • If your order arrives damaged:

When possible, open your package in front of the transporter. In the event that it arrives damaged before you’ve even laid a finger on it, you can refuse the parcel and therefore not be held responsible.

Because this is usually easier said than done, it is always advised to take a photo of the package to keep as proof that it arrived in a damaged state. Once this is done, send as many pictures and descriptions as you can to the KAZoART Customer Service team. We will immediately contact the artist and transporter to rectify the situation and issue your refund.

All of that said, it is our goal to bring you art to love for life. If you’re not pleased the first time around, our team of art advisors are here to help you get it right and find that piece that gives you starry eyes!