Frequently Asked Questions • Clients

How do I go about choosing my art?
Can I see it in person before I buy it?
Can I order works from different artists in one purchase?
What payment methods does KAZoART offer?
Can I negotiate the price of a work on KAZoART?
How do deliveries work?
Which countries do you ship to?
Will I have to pay a customs tax or duties fee?
What to do if I don’t like the work upon receiving it?
I received my work but it’s damaged/doesn’t conform to the online description. What should I do?
How can I contact Customer Service?

How do I go about choosing my art?

You can easily search for a work by category such as: Painting, Sculpture and Photography, Drawing. In each, we offer filters to help refine your search by price, technique or format. You can also see which works are recommended by our experts or admired by other art lovers by looking at the number of “likes” on each work. On a regular basis, our team of curators offers you a selection of different mediums according to a particular theme. This section is called Inspirations and is likely to help you in your choice.

Finally, our Artistic Advisory team is available via the “live chat” window at the bottom right of your screen. Alternatively, you can send us an email at clients@kazoart.com to ask any questions you might have about our artists and their work. We’re happy to guide you in your search.

Can I see it in person before I buy it?

Unfortunately, no. The absence of a physical gallery allows us to reduce costs and apply a reduced commission thus creating a large network of artists in every corner of Europe and the world. That said, the KAZoART community is invited to exhibitions and openings on a regular basis where our artists present their work and have meet and greets.

In order to help you purchase with ease we offer a 30-day money back guarantee. This means you have a 30 days from the day your delivery arrives to try out the work. If you change your mind, simply make us aware of your intent to return the work by contacting the Customer Service (clients@kazoart.com), send it back to the artist, we’ll reimburse you and we’ll also cover the return shipment fees. For further details, you can consult our return policy or Terms and Conditions of Use.

Can I order works from different artists in one purchase?

Yes! KAZoART allows you to buy individual works by artists from all over Europe (and soon the world!) Simply choose your art, place it in your shopping cart, and pay in one go via our secure online payment. Please note that you will be billed for each work individually as the artists send their personal invoices. Unless you purchase several works from the same artist, the works will be delivered at separate times. Some artwork takes longer to package and prepare for shipment while others can be expedited rapidly. If you have any questions about this, please don’t hesitate to reach out to us.

What payment methods does KAZoART offer?

KAZoART offers online payment via bank card (Visa, Mastercard,and American Express), PayPal and bank transfer. For more details, please consult our section dedicated to payment.

Can I negotiate the price of an artwork on KAZoART?

Price negotiations are common in the art market. Whether a work is being sold by a gallery, dealer or even the artist themselves, a bit of back-and-forth is normal.

Although prices are set by our experts in collaboration with the artist, we still think it necessary to allow the client to take part in the negotiation.

For this reason, you can negotiate the price for all artwork over € 500 on KAZoART.

How do deliveries work?

On KAZoART, we offer free delivery within France, regardless of the amount of your order. For countries outside of France, standard shipping rates may apply based on the size and weight of your order.

Once you have validated your order, we contact the artist to have the work shipped. Works shipped within metropolitan France are usually delivered within 3 to 4 days. Shipments to Western usually take 7 days or less. Works shipped outside of Europe and to overseas departments can take up to 14 days to arrive. KAZoART is in charge of managing the transport service via our partner carriers. Depending on your residence it could be UPS, Fedex, Colissimo or DHL. The works are insured for the entire duration of the transport and delivery, up until the point you sign for it. KAZoART will send you the tracking information and all relevant delivery information once your order has been shipped. For more details, see our section on shipping and delivery.

Which countries do you ship to?

KAZoART ships all over the world.

Will I have to pay a customs tax or duties fee?

For all deliveries within the European Union, no customs fees apply, so there’s nothing extra to pay.

However, for orders shipped outside the EU, customs fees may apply. If this is the case, you will be sent an invoice by your country’s customs services.

What to do if I don’t like the artwork upon receiving it?

KAZoART allows you to return your work to the artist within 30 days of receiving it. KAZoART covers the shipping and handling fees for all returns, no matter where you are and regardless of your reason for return. If you decide to return a work, please contact the KAZoART Customer Service as soon as possible. You’ll need to package the work according to our instructions and we’ll organise the transport. We do our best to process all refunds within 14 days or less. For more information, please see our Returns and Refund Policy.

I received my work but it’s damaged/doesn’t conform to the online description. What should I do?

In the unfortunate event that this happens to you, the first step is to document it by taking photos of the damage. If a package arrives in a damaged state before you even open it, take photos of it just in case the artwork inside is damaged as well. Step two is to email the photos to KAZoART immediately and describe your situation. We will then contact the artist and carrier and issue your refund. For further information, please see our Returns and Refund Policy.

How can I contact Customer Service?

Our Customer Service is available Monday to Friday from 9.00 am - 6.00 pm CET.

We can be contacted via:

- the live chat window at the bottom right of your screen

- e-mail: clients@kazoart.com

- phone at +44 (0)33 0684 5205


What they're saying: KAZoART Customers