Covid 19 – What You Need to Know
All deliveries are ensured.
Depending on where you are, you might be in full or partial lockdown, or asked to limit your outings. Please know that our customer service team is fully operational and ready to answer your questions about past, present or future orders with KAZoART.
All orders for artworks placed during this period can be processed and shipped within the announced deadlines.
Since the beginning of this public health crisis, we have ensured the safe delivery of dozens of packages, all received in perfect condition. If you’d like to read our customer feedback, see our recent reviews on TrustPilot.
The European government has confirmed that parcel deliveries can continue to take place throughout the EU, in compliance with certain health precautions implemented by our transport providers.
Track Your Order in Real Time
For each order placed on KAZoART, you are given a tracking link from the moment your package is collected. This allows you to follow the shipping progress on a day to day or even hour to hour basis.
If you are not at your principle residence, or simply wish to have your artwork delivered at a later date, we can postpone your order’s delivery to the date of your choosing.
In order for us to accommodate this request, please send an email to our customer service team after placing your order: firstname.lastname@example.org.
Your work will be reserved for you, and we will wait for your approval before organizing shipping and delivery.
Receiving Your Parcel
If you receive a package, please respect the following rules in order to protect yourself and the transportation professionals we work with:
- Wait a few seconds before opening the door to allow the person delivering the package to move away from the entryway.
- No handwritten signature will be required (in order to respect the minimum distance of a meter and a half).
- If you are ill, please inform the transporter without opening the door to avoid any risk of contamination.
- Wash your hands before and after receiving the package.